Our Reviews

Very good

Quick service and polite as always .. service dept is 5 stars top knotch !!!

the service department reacted quickly and finished in a timely matter.

Got my vehicle in on time. Fixed the problem in a reasonable time

Just AMAZING!

Excellent service. Very good experience

Rude customer service. From the beginning. Gave me a dirty car, told me when I bring it in for an oil change they will do a deep clean, that should take about 2 hours (what I was told), got my car back in 40 minutes, and my car had been vacuumed out and wiped down, was not deep cleaned. Requested a tire rotation and never got it. Any time I get an oil change, they mark off that they checked and topped off my other fluids and they don’t. Very unhappy and once my punch card is done, will not be back.

I appreciated the way they worked me in and fixed the car as soon as they could.

Quick and Easy

Great experience

This was another good experience at Jay Hatfield Chevrolet. We had our Equinox serviced and they got us in promptly and completed our visit with competence.

Nice friendly service

Did fine

Thy did a out standing job.

Guys are always nice, and professional, never feel like they dont listen.

Always friendly staff. My appointment was at 8 no wait

I recently took my Chevrolet Equinox to the service department at Jay Hatfield Chevrolet of Vinita, and the entire experience greatly exceeded my expectations. From the moment I arrived, the sales representative, Justin, and service associates demonstrated professionalism and genuine courtesy, setting a positive tone for my visit. They were attentive without being rushed, knowledgeable without being dismissive, and consistently focused on ensuring I understood each step of the service process. What stood out most was the clarity and transparency in their communication. The team explained what my vehicle needed, why it was important, and how long the work would take—all in a way that fostered confidence and trust. It is rare to find a service department where you not only feel informed but also truly supported, and that is precisely the environment they created. The technicians completed the work efficiently and with great care. I appreciated the detailed walkthrough of their findings and the thoughtful recommendations for future maintenance. There was no pressure or upselling; instead, it felt like a genuine partnership in keeping my vehicle in excellent condition. The follow-up afterward, which ensured everything met my expectations, reinforced their commitment to customer satisfaction. My experience with Jay Hatfield Chevrolet was exceptional from start to finish. Every interaction, from scheduling the service appointment to checking in and completing the service, demonstrated a team that values integrity, consistency, and a customer-focused approach. Because of this outstanding experience, I will definitely return to Jay Hatfield Chevrolet for all my future maintenance and repairs. I highly recommend this dealership and their service department to anyone seeking reliable, trustworthy, and professional automotive care.

Very thing with good!

My husband commented on how nice everyone was at the dealership

Brought my Chevy Silverado in to have backup camera adjusted to show correct view. The rear view camera appears to be showing view further than actually is. For some reason the service department feels it is okay.

Always friendly, greets you with a smile and got me in last minute.

Easy to schedule. All work completed on time and done well.

Jeremy is a great service manager and does what he can to help you as the customer. Awesome guy he is the whole reason I do business with Jay Hatfield, Vinita

THEY WERE ABLE TO GET MY VEHICLE IN QUICKLY. TOOK THE TIME TO EXPLAIN EVERYTHING IN GREAT DETAIL. EVERYONE WAS VERY FRIENDLY AND ACCOMODATING.

The purchase of my vehicle was an enjoyable experience from beginning to end. Cheyenne answered my phone call at 8:15 and took it from there. I was impressed & pleased. I appreciate everyone at this dealership!

My experience at the dealership was excellent Carl

I had a wonderful experience with the service department.

Very friendly and to the point I went and already new what vehicle I won't no pressure and walked out with it.......thanks f

The service guy that helps me is always very kind and courteous.

It was very good.

Employees very friendly, and fast service. Very accommodating too!

Service was great, I was in and out in no time. It’s always a pleasure going to Jay Hatfield for my vehicle service!

We have not had a good experience with Jay Hatfield we bought a 2025 Trailblazer and a 2024 Colorado a year ago February. We were told our trade in (2015 Chevy High Country) had transmission problems and they told us they didn’t think we would make it back home with it. It was making a noise for 8 months. And I know there was no way it would crater on us on the way home I had decided on a Colorado, and just before we went in to do the paperwork, I noticed it wasn’t a 2025, it was a 2024.I told the salesman I didn’t want a 2024 truck in February of 2025. He told us they did not have any 2025’s, and GM would not release any until November. We went into Hatfields for our first oil change 6 months later in August and there were numerous 2025’s and 2026’s. We took the trailblazer in This past Saturday, and were charged $29.11 to fix a flat tire. We have had 2 flat tires last year and took one to a Phillips oil change place in Langley Ok, and a tire shop in Langley. Both places charged $10.00 to fix our flat tire. During the process of purchasing the two vehicles we caught the sales people in lies. We will not be back to Hatfield for our future car purchases. Overall horrible treatment.

Timely and always friendly

Great Salesman easy processing everyone very friendly and helpful

They were very kind and courteous.

The service department can be hard to get ahold of by phone but they are always very helpful and great to work with once you are at your appointment.

excellent service

Rick way amazing! This was the first time I've ever bought a brand new vehicle and he helped me understand every step. Everyone we encountered was beyond kind and so patient! Which was incredibly appreciated. We didn't feel judged and felt right at home! Wonderful experience from beginning to end!

The driver out of the bay left black oil stains on my driver's side floor. His shoes must have had oil on them.

Cheyenne was very helpful as was the rest who helped us. Great service!

Completed in a timely manner.

Service writers are always friendly and helpful.